If you feel you need to make a complaint in the first instance please either email us at [email protected] or call us on 01608 695200. You can also write to us at:
Evenlode Investment Management Ltd
The Long Barn
Chalford Park Barns
Oxford Road
Chipping Norton
Oxfordshire
OX7 5QR
Alternatively, the Financial Ombudsman Service provides a free, independent service for customers to solve disputes with financial firms. It will only step in once we have had the opportunity to investigate matters so please contact us first and will do all we can to help you.
If you are not satisfied with our final response or if 8 weeks have passed since you first let us know about your concerns, you can ask the Financial Ombudsman to review your complaint. You can contact them in the following ways:
By phone: 0800 023 4567
By email: [email protected]
Website: Financial Ombudsman Service